Account Lockout Recovery
If your account is locked, follow these steps to regain access.
Why Accounts Get Locked
- Too many failed login attempts
- Suspicious activity detected
- Password policy violations
- Security breach prevention
Recovery Steps
Step 1: Wait Period
Wait 15 minutes before attempting to log in again
Step 2: Check Credentials
Verify you're using the correct:
- Username
- Password
- Domain (if applicable)
Step 3: Reset Password
If you can't remember your password:
1. Use the "Forgot Password" link
2. Follow the password reset process
3. Create a new secure password
Step 4: Contact IT
If lockout persists:
- Call IT support: ext. 1234
- Email: support@company.com
- Provide your employee ID and username
Prevention Tips
- Use strong, memorable passwords
- Don't share your credentials
- Log out when finished
- Report suspicious activity immediately