Terms and Conditions

1. Agreement to Terms

By accessing and using ResolvedIQ ("the Service"), you accept and agree to be bound by the terms and provision of this agreement.

2. Description of Service

ResolvedIQ is an AI-powered support ticket management system that provides:

• Intelligent ticket routing and categorization
• Automated response generation
• Knowledge base management
• Asset-aware troubleshooting
• Department-based ticket management
• SLA tracking and reporting

3. User Accounts and Security

3.1 Account Creation

To access certain features of the Service, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized use

3.2 Account Responsibility

You are responsible for all activities that occur under your account, whether authorized by you or not.

4. Acceptable Use Policy

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Submit false, misleading, or malicious information
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service
• Use the Service for any unlawful or prohibited purpose
• Upload malware, viruses, or other harmful code
• Spam or send unsolicited communications

5. Intellectual Property Rights

5.1 Our Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of ResolvedIQ and its licensors.

5.2 User Content

You retain ownership of any content you submit to the Service. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display your content solely for the purpose of providing the Service.

6. Data and Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy.

6.1 Data Processing

We process support ticket data to provide our services, including:

• AI-powered analysis and response generation
• Ticket routing and prioritization
• Performance analytics and reporting
• Knowledge base content suggestions

7. Service Availability

7.1 Uptime

While we strive to maintain high availability, we do not guarantee that the Service will be available 100% of the time. Planned maintenance and updates may result in temporary service interruptions.

7.2 Support

Technical support is provided during business hours. We aim to respond to support requests within 24 hours.

8. Limitation of Liability

To the fullest extent permitted by applicable law, ResolvedIQ shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

9. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We make no warranties, expressed or implied, including but not limited to:

• Merchantability or fitness for a particular purpose
• Non-infringement of third-party rights
• Accuracy, reliability, or completeness of information
• Uninterrupted or error-free operation

10. Termination

10.1 Termination by You

You may terminate your account at any time by contacting us or through your account settings.

10.2 Termination by Us

We may terminate or suspend your account immediately, without prior notice, if you breach these Terms or engage in conduct we deem inappropriate.

10.3 Effect of Termination

Upon termination, your right to use the Service will cease immediately. We may delete your account and associated data in accordance with our data retention policies.

11. Governing Law

These Terms shall be interpreted and governed by the laws of the jurisdiction in which ResolvedIQ operates, without regard to conflict of law provisions.

12. Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify users through the Service or via email. Continued use of the Service after such modifications constitutes acceptance of the updated Terms.

13. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

14. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

15. Entire Agreement

These Terms constitute the entire agreement between you and ResolvedIQ regarding the use of the Service and supersede all prior agreements and understandings.