KB0005 VPN Connection Guide

IT Support 11 views
# VPN Connection Setup

Connect to the company VPN for secure remote access.

## What is VPN?
A Virtual Private Network (VPN) creates a secure connection between your device and the company network.

## Windows Setup

### Step 1: Download VPN Client
Download the VPN client from the IT portal

### Step 2: Install and Configure
1. Run the installer as administrator
2. Enter your company credentials
3. Select the nearest server location

### Step 3: Connect
Click "Connect" and enter your username and password

## Mac Setup

### Step 1: Download VPN App
Download the VPN application from the App Store or IT portal

### Step 2: Configuration
1. Launch the app
2. Enter server details provided by IT
3. Add your login credentials

## Troubleshooting
- Check your internet connection
- Try different server locations
- Restart your device if connection fails
- Contact IT for credential verification
Was this article helpful?

Let us know if you found this information useful.

Article Information
KB Number:
KB0005
Category:
IT Support
Tags:
{ v p n , r e m o t e , c o n n e c t i o n , s e c u r i t y , n e t w o r k }
Views:
11
Created:
July 18, 2025
Last Updated:
September 11, 2025
Quick Actions
Still Need Help?
Related Articles