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KB0004 Email Setup on Mobile Devices

Email & Communication 141 views

Mobile Email Setup Guide

Configure your work email on your mobile device.

iPhone/iPad Setup

Step 1: Open Settings

Go to Settings > Mail > Accounts > Add Account

Step 2: Choose Exchange

Select "Microsoft Exchange" as your account type

Step 3: Enter Details

  • Email: your.email@company.com
  • Server: mail.company.com
  • Domain: company
  • Username: your.email@company.com
  • Password: your password

Android Setup

Step 1: Open Email App

Open your email app and tap "Add Account"

Step 2: Select Exchange

Choose "Microsoft Exchange ActiveSync"

Step 3: Configure Settings

  • Email address: your.email@company.com
  • Server: mail.company.com
  • Domain: company
  • Username: your.email@company.com
  • Password: your password

Common Issues

  • Check your internet connection
  • Verify server settings with IT
  • Ensure your password is correct
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Article Information
KB Number:
KB0004
Category:
Email & Communication
Tags:
email mobile setup iphone android exchange
Views:
141
Created:
July 18, 2025
Last Updated:
March 19, 2026
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