Skip to main content

KB0005 VPN Connection Guide

IT Support 119 views

VPN Connection Setup

Connect to the company VPN for secure remote access.

What is VPN?

A Virtual Private Network (VPN) creates a secure connection between your device and the company network.

Windows Setup

Step 1: Download VPN Client

Download the VPN client from the IT portal

Step 2: Install and Configure

1. Run the installer as administrator

2. Enter your company credentials

3. Select the nearest server location

Step 3: Connect

Click "Connect" and enter your username and password

Mac Setup

Step 1: Download VPN App

Download the VPN application from the App Store or IT portal

Step 2: Configuration

1. Launch the app

2. Enter server details provided by IT

3. Add your login credentials

Troubleshooting

  • Check your internet connection
  • Try different server locations
  • Restart your device if connection fails
  • Contact IT for credential verification
Was this article helpful?

Let us know if you found this information useful.

Article Information
KB Number:
KB0005
Category:
IT Support
Tags:
vpn remote connection security network
Views:
119
Created:
July 18, 2025
Last Updated:
March 19, 2026
Quick Actions
Still Need Help?
Related Articles